For Customers

Our Standard Payment Terms

  • Customer Orders for Engines and Generators, Parts & Service, Used Equipment and Hire Equipment are subject to Our Standard Terms and Conditions set out below.  Click on one of the following links to download a copy of our standard terms relevant to the category of equipment you want to purchase.

Our Standard Payment Terms – including Credit Application Process

  • Our standard payment terms is payment upfront before delivery, including deposit payments on placement of order(s) where the Equipment ordered is not in-stock in Australia.
  • We do offer approved Customers credit.  If a Customer proposes to make payment on a deferred basis then we require the Customer to first complete and submit a credit application and, if approved for credit, to enter into a credit agreement with us. Our Standard Credit Terms are 7, 14, 21 or 30 days. You can submit your credit application by clicking on the link below.

Trade Credit Application Form →

Some Information for Rental Customers

  • If you are a Rental Customer fact sheets summarising Your Rental Obligations and Renter Protection for damage, theft or loss of Rental Equipment while on hire can be downloaded by clicking the links below.  These documents are intended to be read alongside our Standard Rental Terms.

Some Information for Customers on Power Generation Project Options

  • We recognise that every customer has different internal requirements and preferences when procuring power generation equipment. Our project services and rental teams have direct experience in participating in a variety of different commercial structures based on delivering optimal ‘best for project’ outcomes for our Customers. We work collaboratively with Customers to negotiate and agree on the right commercial structure to accommodate the customer – tailored for the project. Examples of commercial structures that can be explored include:
    • Turnkey EPC project delivery (lump sum)
    • EPC project delivery (open book, cost plus)
    • Cat® dealer Engineering & Procurement, 3rd party construction (construction management)
    • Equipment Supply
    • Build, Own, Operate & Transfer (‘BOOT’) under a PPA (transfer at an agreed value)
    • Operations & Maintenance (‘O&M’) (long term or short term)
  • We also work closely with Cat® Financial who can provide customers with finance and extended protection solutions they need to get the most out of their business.

Our Standard Product Warranties

  • Caterpillar® New Equipment is covered exclusively by Caterpillar standard product warranties.  A copy of the relevant Caterpillar Standard Warranty Statement issued by Caterpillar Inc. applicable to Equipment you purchase will be provided by Us with your new Engine / Generator.  If you have not received a copy of the applicable Warranty Statement with your Engine / Generator then please contact your EPSA Sales Representative immediately to obtain a copy.
  • Used Equipment – unless Cat® Certified with Warranty is sold on a strictly as is where is basis.

Other Standard Terms

  • Please note also that all Promotions and Competitions advertised on our website are subject to our standard Promotions Terms and Conditions.  Finally, please see our Privacy Statement which sets out what kind of personal information we collect as a business and how we handle it carefully.