QLD, NT and PNG Dealer Partner
Hastings Deering QLD
Every Hastings Deering technician is Cat trained and highly skilled to provide the specific service you need. Count on the right technician for the job - there to prevent failures, control downtime and, in the event of a failure, help you through it quickly and efficiently to minimise disruption.
Branch network, parts network and inventory
The size of our branch network, the number of locally stored parts and the large international Cat parts network ensure you're never kept waiting for vital components.
Expect exceptional customer service wherever you are - in store, in the field, or miles from anywhere.
Your business bottom line is at the forefront of everything we do, with repair options geared to lowering total owning and operating costs. Uncompromising service - at Hastings Deering, our reputation is built on it.
Customer Support Agreements (CSA)
CSAs are individualised plans to cover maintenance needs for your equipment. Particularly when planned with an Extended Protection Plan, CSAs lower your cost per unit or production.
Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Hastings Deering can help you maintain that built-in value through a Customer Support Agreement.
A CSA is any arrangement between you and your Hastings Deering Dealer that helps you lower your cost per unit of production. Agreements are custom-made to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be certain that Hastings Deering will provide you with careful planning and ongoing attention designed for your financial success.
When you have a CSA with Hastings Deering, you have more time to do what you do best, and that is, operate your business. Trained dealer technicians assist you by maintaining your equipment and efficiently reducing operating costs. In the end, everyone's goal is the same: helping you get more work done at the lowest possible cost.
There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is a customised plan. Whatever your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may be for one piece of equipment or an entire fleet or as many pieces of equipment as you wish. Hastings Deering will work with you to determine the best strategies to ensure productivity is at its maximum and costs are minimised for both your Cat and non-Cat equipment.
Technology Enabled Solutions
Every Cat machine comes with advanced technology that can help you control costs, improve operations, manage people and reduce risk. And at Hastings Deering, we're dedicated to making it work hard for your business.
Extended Service Coverage (ESC)
ESC programs are part of Caterpillar’s continuing commitment to provide superior value to you, our customer.
The ESC offer complements the Caterpillar Standard Warranty.
ESC covers you for:
A total of 48 months or 2,000 hours
Repair costs and more
Extra Support – Less risk and lower cost
For more details, please call 131 228 or visit: www.hastingsdeering.com.au