EPSA Brisbane team exceeds customer expectations

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Hart MarineThe Background

With Brisbane about to play host to the 2014 G20 Leaders’ Summit, meeting the eight-week delivery schedule was critical, says Project Manager Brad Lund. 

“Due to the site’s relatively close proximity to a medium-density dwelling, the project required an off-the-shelf generator set capable of meeting Brisbane City Council noise restrictions. As such, the Cat® C32, coupled with a factory-built acoustic enclosure, was chosen for the task.

"EPSA HAS EXCEEDED MY EXPECTATIONS WITH THE DELIVERY AND COMMISSIONING OF ANOTHER CAT GENERATOR FOR ENERGEX -  BILL KERECZKO, CONTACT ELECTRICAL SERVICES".

“I must make mention of our Project Development Manager, Andrew Ritchie, who was instrumental in ensuring that the timelines were addressed and set the foundations for a sound business relationship with Contact Electrical,” adds Brad.

Contact Electrical’s Director, Bill Kereczko, is “very appreciative of the outcome delivered by the EPSA team on this project”. 

“With the pressures of the G20 looming, the generator was delivered on time, which was essential as any delay would have impacted on G20 availability and a parallel major project on the same site.

“Timelines were compressed and EPSA responded by meeting the target dates without any fuss, due to Brad’s approach to provide excellent organisational and technical customer service. They exceeded my expectations with the delivery and commissioning of another Cat generator for Energex.”

EPSA’s Queensland Regional Manager Kim Howlett is delighted with the efforts of the Projects Team in exceeding the customer’s expectations, particularly so given the compressed schedule.

“Having a projects team that is flexible and responsive to changing customer situations provides a real advantage in a highly competitive marketplace and helps differentiate EPSA’s project business.”

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